Citizen Request Tracking Application Announced For Small to Medium Cities and Towns

Oct. 21, 2009 - PRLog -- Benicia, CA. – Crow Canyon Systems, announced CCS Citizen Request, a citizen service request tracking application which significantly increases productivity of city department staff and improves service levels to constituents.  It addresses the need for increased citizen services with the same or fewer resources and the reduction of information technology capital expenditures.

Based on the award winning CCS Service Request, the new product leverages an organizations existing Microsoft Exchange, Web, Outlook and MS Office environment. City services such as street maintenance, parks and rec, business license requests, and other services change can be requested through email, phone or Web form.   Based on the type of request, the service request ticket is routed to the relevant service department where a work order can be fulfilled or assigned.  The request is then tracked through to completion.  The application supports approvals, time tracking and service level reporting.  At the completion of the request process, the citizen is notified and can be asked to fill out a survey to rate level of service.  

“Many city and towns would like to provide their citizens a central point to request services, but existing solutions are far too costly for their budget levels.  Because we leverage existing systems (Microsoft Office) the cost of the software and deployment is often less than 10% of more expensive competitors.” states Darrell Trimble, Partner of Crow Canyon Systems.  “This is a practical way for small to medium cities to bring egovernment and a new level of service to its citizens, and greater productivity to staff.”

Available now, CCS Citizen Request provides customizable fields, notifications and logging options.   It leverages Outlook by providing Active Directory, task, and calendar integration for appointments, recurring tasks and security.  Because no new software or hardware is required, it can be installed, setup and deployed quickly often in a few hours.
CCS Citizen Request is priced from $995 and is be available now.  It is available for free 30-day trial at www.crowcanyon.com/City-Services.html .

# # #

Crow Canyon Software provides powerful yet cost efficient support productivity applications that leverage the power of Microsoft Outlook and the Web. Award winning CCS HelpDesk and CCS Service Request are used in over 2000 organizations worldwide.