First Human Resources request tracking application built on Microsoft Office and the Web launched

PRLog (Press Release) - Oct 22, 2009 -
Benicia, CA. - Crow Canyon Systems, announced CCS Service Request - HR, an Human Resources service request tracking application which significantly increases productivity of HR department staff and improves service levels to employees.

Based on the award winning CCS HelpDesk, the new product leverages an organizations existing Microsoft Exchange, Outlook and Office environment. HR and Benefits services such as leave, benefits changes, performance, personnel change and new hires can be requested through email, or an easy to use Outlook or Web form.   Depending on the type of request, CCS Service Request links to existing policies, documents and forms and attach them to the request ticket.  Once submitted the service request ticket is routed to the relevant service department where the request can be fulfilled or assigned.  The request is then tracked through to completion.  The application supports approvals, time tracking and service level reporting.  At the completion of the request process, the requester can asked to fill out a survey to rate level of service.  

In many organizations requesting HR services is a manual process, taking employee time away from their primary job focus. Often an employee must look for forms, call or email the department and manually follow-up on the request.  Additionally service departments manually address requests and do not have an efficient way to track requests and service level performance.  CCS Service Request is a fast and simple way to automate service request management.  

“Many organizations already have MS Office, Outlook and Exchange.  This application leverages the power collaborative features of this platform to drive HR and benefits productivity” states Darrell Trimble, Partner of Crow Canyon Systems.  “Our early customers have deployed it quickly and have seen immediate acceptance by its users.  The ROI is often only a few weeks.”

Available now, CCS Service Request provides customizable fields, notifications and logging options.   It leverages Outlook by providing Active Directory, task, and calendar integration for appointments, recurring tasks and security.  In addition, an Asset Management database built on MS Access is also available.  Because no new software or hardware is required, it can be installed, setup and deployed quickly often in a few hours.
CCS Service Request is priced from $495 and is be available now.  It is available for free 30-day trial at www.crowcanyon.com.