“We used new Lightbox technology to create smoother and more robust features for our account holders,” says Greg Sack, President of Sales for Bongo International. Lightbox, a JavaScript application, has gained widespread popularity due to its simple yet elegant style and easy implementation.
Some fresh new features include:
• Increased Product Visibility by Vendor
• Additional Sort and Search Features for easier inventory management
• Savings Calculator – allows customers to see if they are using the most cost-effective service before paying for their shipment
• Reweigh Requests
• Image Requests
• Video Tutorials
• Automated Return Process
• Package Mapping Technology
Package mapping technology has been incorporated to allow online shoppers the ability to “see” the whereabouts of their purchase on an international map. The world map illustrates the point where the shipment leaves Bongo’s warehouse in Connecticut and the current location of its international journey in real time. The delivery of an international shipment can easily be pinpointed down to the expected date of arrival at the customer’s doorstep.
Justin, a Bongo customer from Sydney, Australia states “I like the look and functionality of the new site. I particularly like the fact I can track all my purchases directly from BongoUS.com (if I have provided tracking info). This saves me time logging into UPS, Fed Ex, USPS etc., and the visual map service you use is pretty cool too! I like that delivery dates and vendor names are displayed for received items.”
“Their newly formatted website is set up so that the customer can notify Bongo of incoming shipments, which are then logged in a detailed format so that you can see the cost, weight, and number of items to be shipped”, adds Julia from Qatar. “When it is time to ship, it’s as easy as the click of your mouse button and 2-5 business days later, depending on your location, you will receive your items anywhere in the world that DHL delivers.”
As one of the top international forwarding agents in the industry, Bongo raises the bar by offering greater efficiency to consumers with their state-of-the-
