In this report, OVUM Butler Group identifies Service Level Management as an important marketspace. Says OVUM Butler Group, “There are still … many organisations where the de facto mode of SLA management involves home-grown tools coupled with ad hoc and manual data collection effort: an approach that is suboptimal, inconsistent, and difficult to scale. OVUM Butler Group believes that large organisations with many service provider teams and multiple legal entities would do well to formalise the SLA formulation and management process, and engage experts and a solution that provides a unified view of all IT services and service delivery performance against agreed obligations.“
Further, OVUM Butler Group identified Oblicore as one of the leaders in this marketspace and noted five key product strengths for Oblicore Guarantee:
• Impressive pre-defined content supports and simplifies the formulation of contracts and SLAs.
• Correlates the financial implications of performance against SLAs, such as service costs, and penalties and rewards.
• Provides good reporting capabilities, including forecasting and alerts.
• Provides out-of-the-box adapters to common business applications and infrastructure management solutions.
• Graphically represents service dependency on infrastructure elements and other service interdependencies.
“Overall, OVUM Butler Group is impressed with Oblicore Guarantee and believes that in terms of functional capabilities, business-user orientation, depth of analysis supported, and the depth of integrations with third-party sources, it is amongst the best in the Service Level Management solution marketplace.”
"As a mission critical solution, Oblicore Guarantee delivers tremendous productivity value for over 100 enterprise and service provider customers today," says Eric Converse, CEO of Oblicore, “We see this report as a validation both of the increasingly central role that Service Level Management plays within large enterprises and service providers, and of the leadership position that Oblicore has taken within this market space.”
To read this report in its entirety, please click here: http://www.oblicore.com/
About Oblicore
Oblicore is the leading provider of Service Level Management software. Our flagship product, Oblicore Guarantee™, automates, activates and accelerates the monitoring, reporting and management of the service portfolio and service level agreements for enterprises and service providers. An enabler of business management, Oblicore Guarantee™ allows organizations to understand the cost implications of both service catalog items and service level agreements - in real time - for penalties, rewards and new opportunities. For the first time, enterprises and service providers have complete visibility and can proactively manage service delivery across the business and technology infrastructure from one solution.
Oblicore's software solutions are leveraged by both service providers and global 1200 enterprises, such as AT&T, ABN Amro, Catholic Health East, Cable & Wireless, Chrysler, E.ON, France Telecom, ING, Lufthansa Systems, Siemens Medical Solutions, and T-Systems, to align their organizational performance with their business objectives. Oblicore is headquartered in Boston, Massachusetts, with offices across North America, Europe and Asia Pacific. Please visit http://www.oblicore.com for more information.
