United Marketing Group and Teleformix Make Joint Investment in Call Center

PRLog (Press Release) - Oct 16, 2009 -
SCHAUMBURG, IL., – United Marketing Group, LLC (www.unitedmarket.com), a direct marketing company specializing in direct-to-consumer syndicated merchandising has expanded their relationship with their sister company, Teleformix, LLC, a developer of CRM/eCRM enterprise class software applications and hosted IT platforms and services.

Both companies have invested in a new, state-of-the-art Customer Service Operations Center located in Itasca, Illinois – a western suburb of Chicago. The secure, 63,000 sq. ft. Customer Service Operations Center operates 24x7 and includes a full range of customer support, software development, operations and network/physical security personnel.

United Marketing Group and Teleformix are wholly owned subsidiaries of MH Equity Services. MH Equity’s Services portfolio companies traditionally include mid-market companies, with strong management teams, quality approaches and leading market shares.  

“We are excited about future possibilities provided by this investment and we have already begun rolling out new multi-channel marketing, maintenance and retention solutions which are customizable – allowing our client Partners to realize their sales goals,” said Alan Portelli, CEO and President of United Marketing Group.  “With our sister company, Teleformix, we were able to combine our customer support team with best-in-class CRM for effective solicitation, enhanced enrollment, unparalleled servicing, efficient renewal and accurate account retirement advantages – at each touch point in the customer life cycle. Thanks to advanced reporting and analytics capabilities, we can provide our customers with a deeper understanding of their customer base, retention metrics and other critical campaign key performance metrics.”

ABOUT TELEFORMIX
Teleformix is a leading developer of CRM / eCRM Enterprise-Class Software applications for the banking, insurance, financial services and marketing industries. Teleformix provides customized software solutions designed to expertly manage all of today's business transaction challenges. By optimizing performance and striving for rapid ROI, Teleformix solutions integrate customizable and highly scalable answers into all business architectures such as IBM, Avaya, Cisco, Intel, and Microsoft. Teleformix empowers call centers with cutting edge software and technology. For additional information, contact Teleformix at 800-513-4000 or visit www.teleformix.com.

ABOUT UNITED MARKETING GROUP
United Marketing Group (UMG) is a leading direct marketer of affinity membership programs and merchandise products. Membership programs offered by United Marketing Group provide consumers savings in all major lifestyle spending categories, as well as peace of mind in key areas of consumer concerns. Unlike many other organizations, United Marketing Group specializes in utilizing all direct marketing media –inbound calls, outbound calls, direct mail and e-commerce tools -- to maximize Partner earnings. The company has been in business for more than 35 years and enjoys innovative and long term relationships with numerous Fortune 500 Partners. UMG can be contacted at 1-800-513-9000 or www.unitedmarket.com.  The United Marketing Group customer service website is available at http://customerservice.unitedmarket.com/buyersedge