This solution is used by installers, technicians, service reps, contractors and other related professionals to report the status of a service or installation by calling into an automated phone system. Also, if a service call needs immediate attention, the solution can send an alert to someone via text or email. “Using all 3 methods of communication ensures that the information gets delivered. This is especially useful if an emergency service is needed” says Jeff Campbell, Wessan’s VP of Sales & Marketing.
“The solution is available 24 hours a day, 7 days a week and gathers information that is automatically posted in real-time to a secure internet portal. It has the ability to confirm appointments, conduct an immediate survey to follow-up on the service call and provide real-time status updates to the right people, at the right time” Campbell continues.
