According to Adam Azad, PC Helpline's Vice President of Business Development, the company began offering Managed IT Services in response to `demand from potential customers. “Clients are asking for these services, and we are here to provide a one-stop solution to their corporate IT needs.”
“Through our Managed IT Software, we can make sure machines are running smoothly and fully patched with the latest security updates, virus definitions, etc. which are major concerns for businesses these days.“
Pricing for the service is published on the company's website, at $10.00 per machine per month. All calls are handled from the company's call center in Victoria, British Columbia—which Mr. Azad says “allows companies to outsource their IT support to a leading company that operates from within North America.”
PC Helpline provides monitoring services for mission critical servers and network devices. Alerts are reviewed, filtered for false alarms and then resolved or escalated to designated contacts. "More often than not, we're able to resolve these alerted incidents before we receive a single call from an end-user." Mr. Azad says.
PC Helpline was founded in December of 2000 and incorporated in April of 2001. The company is a well established IT solutions provider, delivering managed IT services including 24/7 technical support to businesses across North America.