We are a unique multi-channel retailer recognised for choice, value and convenience. We sell general merchandise and products for the home from over 700 stores throughout the UK and Republic of Ireland, online and over the telephone. In the last financial year, our sales were £4.3 billion and we employ some 33,000 people across the business.
We serve over 130 million customers a year through our stores and take 26% of sales through the internet channel alone. four million customer orders either online or over the phone. On average, 18 million UK households, or around two thirds of the population, have our Argos catalogue at home at any time. We intend to open approximately 20 stores this financial year. This website was the most visited high street retail website in the UK in 2008
Corporate responsibility
Details of our corporate responsibility policy can be found on www.homeretailgroupcr.com (this is a separate website and will open a new window).
The site includes information on:
Environmental issues such as energy and waste management
Extending our product range to help you make more responsible choices, conserve resources and save money.
Timber sourcing policy
Chemical strategy
Ethical trading conditions in our supply chain
Community support program
They are just some of the practical ways in which we try to be socially, ethically and environmentally responsible.
Check out our range of eco responsible products in our new 'ecohome' range
Easier shopping for customers with disabilities
We're committed to making our stores and services accessible to everyone. If you need any help shopping with us, please give us a call on 0845 640 3030 or ask in store and we'll do everything we can to make things easier.
You can also contact our 'minicom' service on 0845 640 0755 but you will need a text phone to access this service.
We offer an audio CD version of our services, with a selection of our products. Please call 01435 862 737 for a copy of this CD. (This number cannot deal with any other enquiries)
Information on access to facilities at all our stores is available on www.directenquiries.com.
Argos and recycling
Catalogues
We actively seek ways to minimise our impact on the environment.
Did you know:
your Argos catalogue is 100% recyclable
we source the paper from sustainably managed forests and controlled sources
our old catalogues are particularly sought after by newspaper print manufacturers
All our catalogues and flyers can be recycled, at any of the following places
Store - your nearest store will be happy to recycle the catalogues for you
Local authority - If they provide kerbside collection then they can take away our old catalogues
Recycling points – visit your nearest collection point
Recycling centre - find your nearest recycling centre by visiting www.recyclenow.com.
So when you're ready to pick up your new catalogue, why not recycle your old one.
* Certified by the Programme for the Endorsement of Forest Certification Schemes (PEFC). For more info contact: www.pefc.org (this is a separate website and will open a new window)
Waste packaging
Most waste packaging can be recycled. Recyclenow.com has got lots of tips on what to do with waste packaging. Cardboard boxes are easy to squash flat and recycle!
Carrier bags
At Argos we’re committed to helping the environment so although we are happy to provide a plastic carrier bag if you request one, please play your part by helping us cut our carrier bag usage by 50%. Reuse our carrier bags as often as possible and when you’ve finished with them, look out for a local recycling scheme or dispose of them safely so that they don't cause a litter problem.
Furniture
If you have an item of furniture that you no longer need following your purchase from Argos, there is a charity near you that can put it to good use. Local charities take unwanted furniture and make it available for people on low incomes. A national helpline is run by the Furniture Re-use Network or you can look for groups on the internet. Website: www.frn.org.uk (this is a separate website and will open a new window).
Disposal of electrical waste products
With effect from July 2007, the UK’s Waste Electrical and Electronic Equipment (WEEE) Regulations require that all producers of electrical equipment are now obliged to pay for the recycling of household electrical goods.
So that you can get your waste electrical goods recycled (and avoid damaging the environment and the potential harmful effects on health), Argos has contributed towards a national fund to assist local councils to further develop their existing waste electronics collection facilities.
Look out for the crossed out wheelie bin symbol on electrical goods. The symbol means that you should not put this item in your normal household waste bin.
Not all council sites are suitable to collect all types of waste electrical goods, but to find out your nearest participating site, please visit www.recycle-
Mobile phone recycling – in conjunction with 'Envirofone'
Envirofone is the UK's first mobile phone recycling website that pays you for your old working mobile phone.
In the next 12 months, over 15 million old mobiles will be upgraded with many of the old ones being thrown away. Some could be worth over £100 - would you throw that much money in the bin?
To trade in yours visit: http://www.envirofone.com (this is a separate website and will open a new window)
Inkjet printer cartridge recycling – in conjunction with 'The Recycling Factory'
Did you know – over 350 million cartridges are thrown away each year adding to the ever growing environmental problems facing us today.
The Recycling Factory collect and recycle empty ink cartridges, making saving the environment even easier. For every inkjet cartridge that can be successfully recycled, The Recycling Factory will make a donation to the British Heart Foundation.
How? To recycle your inkjet cartridges please collect a freepost envelope from your local store, place your empty cartridge inside the envelope and return in the post (free of charge).
Why? This means you can help protect the environment and make a difference to a worthwhile charity.
For further information or to request envelopes from The Recycling Factory please contact them on argos@trf-uk.com
Free £50 giftcard when you buy any Dyson over £160
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