Introducing Eyerys (pronounced Iris): is a revolutionary automated feedback tool that allows you to receive customer feedback on your contact centre immediately. Knowing what your customers think of your service when they are still emotional about it enables you to take necessary action and not just sustain but grow your client base.
Eyerys has been developed to listen directly to your customers’ voice in a call centre environment. It provides an instant after-call response whereby the captive audience (your customer) has the ability and opportunity to communicate with your organization.
This system is revolutionary, as it provides valuable information by capturing the responses of the customer in real-time - when they are still emotional about the service received. This provides the necessary data to contribute to the effective running of your call centre. We believe that the development and implementation of this system allows companies to begin to “walk the walk” in customer relations.
How Eyerys Works
As the call centre management team, you decide what information you would like to receive from your customers. Once this decision has been made, you will be able to set Eyerys - via the use of a simple-to-use telephone interface - to ask the required questions (these questions can be updated as often as required at no additional cost).
Call Smoke CCS for more details
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