Prudential NW Properties Ranks in Top 10 in North America for Customer Service

PRLog (Press Release) - Sep 23, 2009 -
Why is this important today? Consumers need to have assurance and trust in those who represent them in one of the most important transactions in their lives.

Through Quality Service Certification, Inc., over 200,000 clients of more than 500 participating companies and 25,000 real estate agents shared service feedback with an independent third party research company, which aggregated the data and ranked the companies accordingly. The Quality Excellence award is based upon detailed service quality results and satisfaction feedback of customers from January 2008 through June of 2009.

Prudential Northwest Properties' 625+ real estate professionals take part the Quality Service Certified program on a companywide basis, and Prudential Northwest Properties is the only real estate brokerage in the Pacific Northwest to be recognized for delivering outstanding customer service. Two of the company’s branch offices, Newberg and Gresham, ranked within the Top 10 Branch Offices in North America. Consumers can review agents’ independently validated overall Customer Satisfaction Rating by visiting www.QualityService.org.

“This award proves that clients appreciate the great service they receive from us,” says Bert Waugh, Jr., President of Prudential Northwest Properties. “Potential home buyers and sellers want to know the agents they consider working with are recommended by the clients they’ve represented in the past, and QSC delivers unbiased, handwritten comments from real clients, which creates the true transparency expected in business today.”

In addition to QSC, the company’s commitment to exceptional client service is illustrated by their fully-staffed Home Services call center, which assists clients by arranging any services related to home ownership. Consumer-focus is also demonstrated through Prudential’s commitment to technology and their exclusive Property Investment Profile™ and Market Tracker™ reports, which email registered consumers current real estate trends and accurate personal home valuation data, based on recent market activity. “We feel it is our responsibility to empower and educate consumers by making sure they have all the information necessary to make sound real estate decisions,” says Waugh. “It’s all tied to creating a great experience for our clients.”

Quality Service Certification® provides specialized training on superior service delivery and requires certified agents to offer consumers a written guarantee of service. Leading Research Corporation independently surveys every client of a QSC designated agent following the closing of each real estate transaction. Returned surveys provide feedback on both the overall assessment of satisfaction and the details. “For an industry that continues to define excellence in terms of millions of dollars of sales, we are interested in recognizing excellence based upon superior customer satisfaction and measurably superior service quality – a standard consumers prefer as well,” stated Larry D. Romito, CEO of Quality Service Certification, Inc. “At a time when consumer interest in performance transparency and greater accountability are high, these companies are setting the standard for excellence,” adds Romito.