Excited over new launch, Daisy Madaan, the promoter of website said," Our main goal always has been complete customer satisfaction. We have been observing that few customers were reluctant to write mails for first hand info they needed. Now, we can provide them live support and can reply their queries without any delay in emails".
When asked about the kind of support services are provided, Daisy Madaan replied, "Many of our customers are not familier with e-commerce shopping. They ahve few difficulties in placing the order online. Our tech support help them online to get their order completed. some customers want to get information about latest dress trends and extra services, like additional embroidery etc. Our sales and procurement department help them with all our offerings as per their needs. Further, our target is t to promote Indian dresses in the world, particularly the punjabi dresses. Customers can ask for any details about punjabi dresses, and its not necessary that they ask about our website particularly"
If your target is to promote Punjabi and Indian dresses worldwide, then how can you help customers for the dresses, which are not available at your portal?
"Actually, we have been receiving such queries in the past as well. We try to arrange any type of Indian dresses, which are required by customers, even if its not available on our website.Some times, we even get fully personalised dresses prepared for customers. We try our best to make long lasting relationship with customers.", she replied.
It seems to be a step forward by Punjabi Dress World.com to help people around the world to get punjabi dresses. Live support would definitely be a quick measure to respond and satisfy customers' queries.
