1) X-ray luggage screening machine should be provided at more Metro Stations for quick & smooth checking.
2) Although almost every regular passenger use Smart Card for easy hassle free travel. But for new visitors token is the only option. We are receiving complaints about wrong billing/ undervalue tokens to visitors from other states. Some times creating a hot discussion and inconvenience to all passengers. This should be checked strongly for good value/ faith in Delhi Metro.
3) Many times A/C is not effective in the train.
- One helpline no. must be displayed inside train for general problem like non functioning of A/C, health problems, cleanliness etc. This will certainly help Delhi Metro for providing world class services.
4) At least two coaches should be added urgently and time should be reduced to two minutes in peak hours. One coach should be reserved for Senior citizens, handicapped and ladies to avoid pathetic condition of them in office hours.
5) Metro feeder buses should be introduced at more stations and frequency be increased.
6) Digital information display not working at many stations and giving wrong information. This should be strictly checked in routine.
7) Dust bin ( bullet proof ) can be provided at station to avoid dust/ garbage at tracks.
8) Public convenience, drinking water can be provided near parking area at major business stations.
9) Some link on Delhi Metro website not active, please update it urgently.
10) Chain snatching incidents in Dwarka is increasing everyday. These incidents generally happen near path from Metro station towards various sectors in Dwarka. These path is lonely, darkness, large bushes that invites antisocial elements for crime. The passengers even rickshaw wala are afraid of going to Metro station after 8 PM.
Appreciate if you could take up this case with concerned authorities.
Citizens are with you to make DELHI METRO a world class.
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