CyberTech and CallMiner expand speech analytics partnership to the UK

PRLog (Press Release) - Sep 21, 2009 -
CyberTech International, leading voice recording solutions provider, and CallMiner Inc, industry leader in enterprise speech analytics, today announce the companies have expanded their business partnership to include speech analytics opportunities in the United Kingdom within the CyberTech portfolio.

Paul Manyweathers, CyberTech International’s Managing Director in the United Kingdom said: “We’re pleased to announce our partnership in the UK with CallMiner, one of the world’s leading speech analytics companies. Many voice recording companies have struggled to develop sophisticated solutions internally. However, we have taken the open platform view where we will utilise existing and well-proven technologies such as CallMiner, to provide meaningful efficiency benefits to deliver more than just a smoke and mirrors show.”

CallMiner’s Vice President International, Adam Walton, said: “Knowing immediately what is happening in recorded customer conversations is crucial in today’s business environment. CyberTech’s open platform is best-of-breed for call recording and, when integrated with CallMiner’s speech analytics solution, provides customers with market-leading insight into customer experience and operational efficiency.”

“Customers are thirsty for solutions that deliver meaningful business value” said John Hamilton, vice president of channel development for CallMiner. “Our partnership allows CyberTech to offer a fully integrated speech analytics solution with their recording and quality application suite. Our combined technologies are complementary and best in class.”

CyberTech invites you to visit them at stand D23 during Call Centre Expo to discover how speech analytics can benefit your organisation.  Call Centre Expo is being held at the NEC in Birmingham, 22-23 September 2009.