Through the efficient administration of patents, trade marks, designs and plant breeder's rights, IP Australia contributes to Australian and international Intellectual Property systems and supports Australia's economic development.
"A key challenge is being able to handle IP transactions in an increasingly complex environment while controlling costs, maintaining or improving customer service levels and achieving our strategic objective to deliver robust IP rights efficiently,"
Over a six month period, IP Australia has undertaken an ambitious initiative to map all of the organisation's key processes, which was achieved using Holocentric Modeler.
Holocentric's solution provides a number of business benefits. In addition to supporting IP Australia's process improvements, the models are used for staff training and as an online tool through which staff access other corporate resources -- such as operations manuals and quality systems -- in the context of their organisational roles. IP Australia, as an ISO 9001 quality organisation, uses Holocentric as a business process management tool to continuously improve its processes. This is a key component in maintaining the quality standard.
Holocentric Modeler is being used to compare business processes across the four main lines of IP Australia's business -- patents, trade marks, designs and plant breeder's rights -- identifying common processes which can be streamlined or automated.
IP Australia finds the Holocentric solution's visual nature and ease of use, and the speed with which models can be created, to be of great benefit. "Holocentric gives us more clarity and allows us to drill down and see where there are differences and where it makes sense to harmonise things and standardise on processes," said Mr Bollard.
The graphical nature of Holocentric's solution means that processes can be looked at from various levels with as little or as much detail as the viewer requires. This includes the use of sophisticated visual techniques like swim lanes, a feature which shows similar processes side by side.
Holocentric, founded in 2003, is a privately-owned Australian software company which provides a platform for continual improvement. Holocentric helps organisations to better understand, manage and reduce the risk of organisational change. Holocentric Modeler enables organisations to create a comprehensive model of their people, systems and processes, and all the interdependencies between them. Modelpedia is a Wiki-style platform that serves as a reliable reference for organisational information and provides a means for all employees to provide feedback and improve performance.
Holocentric has customers in government, financial services, retail, infrastructure and distribution. Holocentric's partners add consulting capability and skills to Holocentric products to assist organisations to better understand their complex businesses. Holocentric is a Microsoft Certified Partner, HP EMAP Partner and winner of several development awards. For more information about the company, please visit www.holocentric.com.
About IP Australia:
IP Australia incorporates the Patent, Designs, Trade Marks and Plant Breeder's Rights (PBR) Offices. It is a prescribed agency within the Department of Innovation, Industry, Science and Research (DIISR).
By encouraging increased innovation, investment and trade through the effective use of Intellectual Property, IP Australia is making it possible for Australian businesses to establish and maintain globally competitive positions.
Efficient administration and granting of patents, trade marks, designs and plant breeder's rights and contributing to the improvement of Australian and international IP systems, IP Australia is supporting innovation and Australia's economic development.
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