E-conomic Launches New ‘wiki’-style Help

e-conomic has launched a new online help service for its clients. Named e-copedia, it is based on ‘wiki’ style communications – a social tool that allows users to get information quickly and easily.
By: e-conomic
 
Sept. 4, 2009 - PRLog -- e-conomic has launched a new online help service for its clients.  Named e-copedia, it is based on ‘wiki’ style communications – a social tool that allows users to get information quickly and easily.  

Anders Bjørnsbo, UK Country Manager, commented: “It has always been our aim at e-conomic to use technology to make life easier for end users; the development of e-copedia is a new way in which we can better support our clients.”

“e-copedia has been trialled for 3 months now and the user feedback has been extremely positive.  We have incorporated text, graphics, hyperlinks and video clips.  The video clips have been particularly well received.  The look and feel of the help pages has also been updated so it’s fresher and brighter.”

The name ‘wiki’ means fast, and is derived from the ‘wiki wiki’ shuttle bus at Honolulu airport in Hawaii, which was the fastest means of transport to and from the airport.  Anders continued: “Wiki is traditionally a social tool and we’ve tried to achieve this by enabling end-users to submit comments which can be seen by other users.  Allowing users to author help documents is something we will consider for the future.”

e-conomic continues to provide a free telephone hotline service to support its users.  


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For more information please contact:
Isobel Cooley
Tel: 07525 211473
Email: isobel@spotlightcomms.co.uk

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e-conomic is an independent, self-funded company with offices in the UK, Denmark, Sweden and Norway. e-conomic is used by nearly 20,000 companies and 3,000 accountants/bookkeepers, from sole practitioners to some of the largest accounting firms in the world including KPMG and Ernst & Young. Its SME clients range from sole proprietors to businesses employing over 100 staff. Its UK offices are in Reading, Berkshire. Visit: www.e-conomic.co.uk
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Source:e-conomic
Email:***@spotlightcomms.co.uk
Tags:Saas, Online Accounting, Acounting Software, E-conomic
Industry:Accounting, Business, Software
Location:England
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