Customer Service Week celebrations once again top the list of non-cash rewards that companies find useful in motivating customer service employees, according to the results of "Customer Service Newsletter’s 2009 Salary & Incentive Survey."
When survey participants were asked to name the most useful types of non-cash incentives and motivation tools, 79 percent named Customer Service Week. That tops even last year’s results, when 68 percent of companies cited Customer Service Week.
Customer Service Week is celebrated annually during the first full week in October. Celebrations range from simple cake and coffee gatherings to a full week of special events and activities aimed and recognizing and rewarding frontline reps for the important work they do throughout the year.
For additional information on the history of Customer Service Week, and for ideas on how to celebrate and recognize your own staff, visit http://www.CSWeek.com.
