CPD certified training experts, Credit Management Training Limited in conjunction with financial management experts, e-Financial Management invite you to a half-day training course aimed at improving employee skills in credit control and debt collection. Common problems which you may recognise include:
• Negotiation deadlocks
• Non payment excuses and objections
• Aggressive or difficult clients
• Consistent late payments
• Debtors with cashflow problems
Come along and learn ways to help overcome these issues and become more confident collecting cash by phone.
Course: Cash collection by phone.
Venue: AW House, 6-8 Stuart Street, Luton, LU1 2SL
Date: Tuesday, October 13th 2009
Time: Half day: 9.15am – 1.00pm
Speaker 1: Steve Savva FACP FICM
Speaker 2: Gary Jesson FCA mIOD
Fee: £57.49 including VAT (Payment must be received on booking).
To book a place, kindly contact us at:
Fax: 01 582 522266
Tel: 01 582 516300 or 0845 129 9900
Email:clientcare@
Post: e-Financial Management, Maxet House, Liverpool Road,
Luton, LU1 1RS
