Plus Computer Solutions Ltd. Listed as Sage Partner “Best in Class” based on Net Promoter Scores

Aug. 26, 2009 - PRLog -- Vancouver, BC – Plus Computer Solutions was recently listed as a top 10 Sage Partner “Best in Class” for providing superior customer service based on Net Promoter Scores (NPS). Net Promoter® is both a loyalty metric and discipline for using customer feedback to fuel growth in business.

A straightforward approach to holding companies and employees responsible to how they treat customers, NPS ensures that employees at all levels of the organization not only understand it, but are able to improve their customer service. The result of much research allowed the Net Promoter team to determine which loyalty questions had the strongest statistical correlation with repeat purchases and referrals. Over 50% of the customers who completed the Net Promoter Survey would recommend the team at Plus to a friend or colleague, based on a score of 8, 9 or 10; 10 being the best response. In addition, over 50% would recommend Sage Accpac to a friend or colleague based on a score of 8, 9 or 10.

One customer noted within the survey, “Plus Computer Solutions is always suggesting ways to improve our processes and resolve issues we may be experiencing.”

Glen Mund, President of Plus Computer Solutions remarks, “We are pleased not only to be recognized as one of Sage’s top 10 “Best in Class,” but that our customers are acknowledging the value they receive from their relationship with Plus as well as the outstanding service that we provide to them.”

While the Net Promoter program is not considered a traditional customer satisfaction program, it nevertheless has been linked to ensuring continued customer loyalty. However, it takes leadership and the right business approach to ensure that customer feedback is acted on in a timely fashion.

“We are always striving to provide unrivaled service to all of our clients,” Glen continues. “The Net Promoter Program is a fantastic avenue to provide us with the data we need to continually improve.”

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About Plus Computer Solutions
Plus Computer Solutions Ltd., a value added reseller of Sage Accpac ERP & Sage CRM, guarantees you will receive exceptional value from your solutions as a direct result of our innovative products & methodologies.

Plus is the only firm in BC to offer a “Fixed Fee Money Back Guarantee”, with a focus on eliminating redundant tasks and providing opportunities to redeploy assets to more profitable areas of the business. Plus only partners with organizations if the value of the solution is greater than the investment.