While many mortgage companies around the country are struggling to survive, Total Mortgage Services, LLC has managed to flourish despite the economic downturn.
“We avoided the risky lending practices that many of our competitors engaged in,” says John Walsh, Total Mortgage’s founder and president. “Although we were tempted to change course a few times, we stayed true to our approach, and we avoided the backlash that devastated so many companies in our industry.”
The Total Mortgage approach is straightforward:
“The key to our success is pretty simple,” Walsh explains. “We offer conforming fixed-rate mortgages, jumbo loans, FHA mortgages, and adjustable rate mortgages, at unbeatable rates. At the end of the day, what the borrower wants is a transparent mortgage lender that can offer realistic mortgage rates without a host of hidden fees. We consistently meet these expectations while maintaining a high level of customer service. This is why much of the business we do is referral-based.”
Since the company’s inception in 1997, Total Mortgage has generated over $4 billion worth of mortgage loans, expanded into 21 states, and has more than 25,000 satisfied customers. Its strong alliances and partnerships extend throughout the country. The company has even managed to triple its number of employees since January, a remarkable feat considering many mortgage companies around the country are either downsizing or folding altogether.
“We have very sharp people, professionals who understand complex financial instruments better than anyone,” Walsh says. “We often say that the loan option best suited for one family may be very different from one that's right for their next-door neighbor, their in-laws or best friends,” Walsh said. “This is where our professionals’
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