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Customers are looking for rapid and high-level service, whatever the channel would be, and Salesforce CRM Service allows to answer their expectations within a couple of hours. It’s not surprising that this service solution is one of the fastest growing in the market, and that’s within support teams of all sizes.
Call center integration, workflow and information feed-back, knowledge management, customer portal, multi-channel support, customized score-boards are the main features that make Salesforce.com so competitive.
Salesforce.com CRM Service is an overall « cloud computing » solution.
“Our Salesforce.com customers tell us that competencies of Kerensen Support Center© have been essential to promote the adoption of solution by user and to create performing CRM application in terms of support and administration.
Kerensen Support Center’s mission is to help their customers to succeed in every area to exploit Salesforce.com solution to its best.
In order to better meet our customer’s expectations, we offer a multi-channel solution that provides customer service elaborated by professionals, advanced web tools, the best practices and excellent administrative knowledge.
It is also essential to give a 360° vision to our sales force and provide them real time feed-back on our customer satisfaction,”
“Thanks to Salesforce.com Service & Support we have been able to switch all our incoming calls internally in a couple days. The implementation of Service & Support was done in an absolute transparency towards customers, and didn’t result in any change of operations or processes. This increased efficiency has resulted in significant customer service time reduction,” added Fabien Jonot, Salesforce.com Engagement Manager at Kerensen.
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