Precision Glass Improves Customer Care with ContactPoint’s Training, Call Recording and Coaching

PRLog (Press Release) - Jul 22, 2009 -
Portland, OR  - Precision Glass, a member of the National Glass Association (NGA), has partnered with ContactPoint, a global sales & service performance company, to deliver unprecedented service to their glass customers.  The tools and training that will be utilized include: call recording, scoring, and a continual coaching process to ensure that all Precision Glass customers are well cared for and completely satisfied.
“Our customers and the skills of our team are our highest priorities” says John Carey, President of Precision Glass.  “Our investment in ContactPoint’s sales and service training is the key to providing our customers with the best customer sales and service in the Portland area.”  
ContactPoint has an exclusive relationship with the National Glass Association to provide customer service and sales skills.  They conducted an initial assessment of the glass industry that found most companies fail at building a relationship with their customers.  They do not take the time to learn the customer’s name or actively listen to their needs.  ContactPoint’s program addresses these issues and many others to ensure Customer Service Reps truly care for and communicate that care with their customers.  
Precision Glass customers will hear the difference when they call for sales and service.  “We are impressed by Precision Glass’s commitment to their customers,” said Jason Wells, CEO of ContactPoint.  “John Carey is raising the bar for all windshield repair companies.  He understands the value of investing in his team to provide the best sales and service in their market.”
About ContactPoint:
Founded in 2001, ContactPoint developed a patented system  to provide measurable results to in house or outsourced sales training.  ContactPoint’s Mentor system provides training, call recording, call scoring, coaching and analytics designed to triple sales close ratios.  Their innovative program and patented technology has been deployed globally across hundreds of locations in the glass, automotive service, hospitality, multifamily, medical and equipment rental industries. For more information on ContactPoint, visit www.contactpointsolutions.com.
About Precision Glass:
Precision Auto Glass is the leading provider of auto glass, truck glass, residential windows, mirrors and commercial storefront replacement services in the greater Portland area. Serving the community since 1995, Precision consistently sets the standard for quality, service and value in the Pacific Northwest. For more information on Precision Glass, visit www.precisionglassusa.com.