Melbourne, Australia – ASK Software Solutions, a leading provider of IT Services Management (ITSM) solutions based on Microsoft CRM, has released QoS-IT web portal for Managed Service Providers (MSP) to provide their customers an easy to use, yet very powerful customer self-service portal.
“Customers Service Representatives can save up to 2 hours a day on answering frustrated customers the status of their reported incidents” said Romi Korb, managing director of ASK, “QoS-IT web portal provides these essential information, updated in real time, from when a new issue is submitted via the web portal to when the case is resolved and invoiced using QoS-IT.”
“Our aim is shifting interactions with customers from phone calls to web portal” says Romi “QoS-IT provides a facility to submit issues, follow up each stage in case resolution process, read knowledgebase articles that may provide an immediate solution to the customer’s issue and view invoices and accounts statement as soon as a new invoice / credit note is raised in QoS-IT. The integration between the web portal and Microsoft CRM is done via web services, retrieving and updating Microsoft CRM Entities (records) such as Knowledgebase articles, Invoice, Contact’s permissions to view items on portal and Sales Literature which are used to promote services and product in web portal.”
Product Quick Tour: http://www.qos-
Enter web portal: http://58.96.23.170/
Contact:
Romi Korb
RomiK@qos-it.com
27 Dorcas St
Melbourne, Vic. Australia
Ph: +61-3-8330-7100
www.QoS-IT.com
