Connecticut consumers seeking peace of mind are complaining about problems with sales practices and contractual problems when they deal with door-to-door burglar alarm equipment and monitoring services salespeople.
Nationally, Better Business Bureau received more than 2,000 complaints against burglar alarm companies in 2008 with more than 120 of those coming from Connecticut consumers.
Connecticut Better Business Bureau President, Paulette Scarpetti, says every summer BBB hears from unhappy consumers who feel they were cheated by alarm salespeople.
“The salespeople exert tremendous pressure to sell their products and in many cases it works because people are understandably concerned about the security of their families and property. The tactics often involve ‘limited time offers,’ and that alone is a red flag for consumers as well as a reminder to stop and do their research before buying any products or services.”
Many complaints received at BBB allege salespeople made claims that were not included in the final contract, that consumers had problems trying to stopping repeat billing for alarm monitoring services and that the salespeople even lacked required licensing to sell and install alarm systems in target sales areas.
Connecticut Better Business Bureau offers the following advice to help consumers avoid becoming a victim of deceptive door-to-door alarm salespeople:
Study the contract carefully. Confirm information such as:
* Installation price
* Monthly monitoring price
* Length of the contract (most contracts are for at least two years)
* That any free or discount offers have been included
* Cancellation time frame to cancel the contract. The Federal Trade Commission requires that at least three days be provided (www.ftc.gov, three day cooling off rule)
* Ensure the contract includes all verbal promises made by the salesperson. If the promises are not in the contract do not sign it.
* Some companies will offer a “free” alarm system. While the equipment and installation may be free (make sure this is in writing), there is a monthly monitoring fee. When you compare costs, make sure you take all of the elements into consideration.
* Don’t be pressured into buying something you don’t want or need. A reputable company will let you check out the offer and compare bids from several installers.
* Weigh the advantages and disadvantages of each system when deciding which would be best for your particular situation.
* Does the alarm company call you or police first when the alarm goes off?
* What happens if the alarm company is unable to reach you when the alarm is sounding? Is the alarm reset? Are the police called? Are alternate numbers called?
Find out about local building codes and regulations regarding burglar alarms, including fines for false alarms and check out the company at the Better Business Bureau Web site, www.bbb.org.
