Washington, DC, May 20, 2009 — FedSolutions, Inc, a provider of award winning technology services, has formally announced that it will be implementing ITIL v3 for its IT360 commercial technology services.
"We assessed our client’s needs and our competition and decided it was imperative to implement an ITIL-based service management approach to improve our IT operations, sustain the quality of the IT services we deliver to our rapidly growing commercial clients, and to ensure that FedSolutions – IT360 remains at the forefront of Washington, DC based IT service providers" said Mr. Nabil Aitoumeziane, VP of Commercial Services at FedSolutions, Inc. "ITIL v3 provides us with an outstanding framework to fine-tune our professional, responsive, and value-driven IT service management approach" adds Mr. Aitoumeziane. “This, in turn, is what allows us to bring our value-added services to our clients and their business”. FedSolutions started the ITIL process implementation in early 2008 and has since made significant investments in training staff and acquiring resources.
FedSolutions aims at having a fully accredited IT service by the end of 2009. An accreditation held by very few IT service providers in the Washington, DC area.
The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies for managing information technology (IT) infrastructure, development and operations. It provides a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures. ITIL is currently the most widely accepted approach to IT service management in the world and continues to gain momentum, with world class practices supported by quality services from a wide range of service providers, accredited training agencies, consultancies and professional qualifications.
