Datastay Corp. is a leading provider of customizable, on-demand business applications designed to support complex business processes such as product lifecycle management (PLM), quality management (QM), and new product introduction (NPI). Since 2006, CARSTAR has used the Datastay platform to build several applications to better manage how the franchise network interacts with over 130 of its franchisees and their customers.
CARSTAR is committed to meeting the needs of its franchisees and providing best management practices through the CARSTAR Quality System (CQS). CARSTAR uses top-quality parts and paint for vehicle repairs and their technicians are I-CAR trained and certified. Before any car leaves a CARSTAR store, it must pass rigorous CQS approved standards and is backed by a lifetime nationwide guarantee.
In addition to how they already use Datastay for key KPI reporting and CQS, CARSTAR will now use the Datastay solution as the platform for CARSTAR U to disseminate training to its franchisees, ensuring they have access to best management practices that will ensure the best possible customer service.
Dennis Concordia, Vice President of HR, said “We are committed to providing our franchisees with the best training information because we are dedicated to ensuring we provide the highest level of quality service in order to guarantee our customers are happy”. He added, “We chose Datastay to leverage many of the other successes we have achieved with their solutions that have been customized to meet our unique needs.”
To learn more about CARSTAR, please visit http://www.carstar.ca and to learn more about Datastay applications or the Datastay platform, please visit http://www.datastay.com.
About CARSTAR:
CARSTAR is the largest and fastest growing automotive repair franchise network with over 400 locations in North America. Founded in Hamilton, Ontario in 1995, CARSTAR Automotive Canada Inc. has grown from eight to over 130 locations throughout 10 provinces. Within Canada, CARSTAR repairs approximately 100,000 vehicles per year with the highest rates of customer satisfaction.
From the moment you enter a CARSTAR store, you will appreciate our way of doing business. We guarantee that when you come to CARSTAR, your car will get the highest quality workmanship possible, backed by our Lifetime Nationwide Warranty.
