Worldwide Medical and Dental Referrals: We will provide referrals to help You locate appropriate treatment or care.
Monitoring of Treatment: Our Assistance Coordinators will continually monitor Your case. In addition, Our Physician Advisors provide Us consultative and advisory services, including review and analysis of the quality of medical care You are receiving.
Facilitation of Hospital Payments: Upon securing payment or a guarantee to reimburse, We will either wire funds or guarantee required emergency hospital admittance deposits. You are ultimately responsible for the payment of the cost of medical care and treatment, including hospital expenses.
Transfer of Insurance Information to Medical Providers We will assist You with hospital admission, such as relaying insurance benefit information to help prevent delays or denials of medical care. We will also assist with discharge planning.
Medication, Vaccine and Blood transfers: In the event medication, vaccines, or blood products are not available locally, or a prescription medication is lost or stolen, We will coordinate their transfer to You upon the prescribing physicians authorization, if it is legally permissible.
Dispatch of Doctors/Specialists:
Transfer of Medical Records: Upon Your consent, We will assist with the transfer of medical information and records to You or the treating physician. Continuous Updates to Family, Employer, and Home Physician: With Your approval, We will provide case updates to appropriate individuals You designate in order to keep them informed.
Hotel Arrangements for Convalescence:
Replacement of Corrective Lenses and Medical Devices: We will coordinate the replacement of corrective lenses or medical devices if they are lost, stolen, or broken during travel.
TRAVEL ASSISTANCE SERVICES
Replacement of Lost or Stolen Travel Documents: We will assist You in taking the necessary steps to replace passports, tickets, and other important travel documents.
Emergency travel Arrangements:
Transfer of Funds: We will provide You with an emergency cash advance subject to Us first securing funds from You or Your family.
Legal Referrals: Should You require legal assistance, We will direct You to an attorney and assist You in securing a bail bond.
Translation Services: Our multilingual Assistance Coordinators are available to provide immediate verbal translation assistance ins variety of languages In an emergency; otherwise We will provide You with referrals to local interpreter services.
Message Transmittals:
Emergency Pet Housing and/or Pet Return: We will coordinate arrangements for temporary boarding or the return of a pet left unattended as a result of Your Injury or Illness.
WORLDWIDE DESTINATION INTELLIGENCE
Pre-Travel Information:
Travel and Health Information:
Real-time Security intelligence Upon Your request We will provide You with the latest authoritative information and security guidance for over 173 countries and 283 cities. Our global security database is continuously updated and includes intelligence from thousands of worldwide sources.
MEDICAL EVACUATION & REPATRIATION SERVICES
Emergency Medical Evacuation: If You sustain an Injury or suffer a sudden and unexpected Illness and adequate medical treatment is not available in Your current location, We will arrange and pay for a medically supervised evacuation to the nearest medical facility .We determine to be capable of providing appropriate medical treatment. Your medical condition and situation must be such that, in the professional opinion of the health care provider and VALOR, You require immediate emergency medical treatment, without which there would be a significant risk of death or serious impairment.
Transportation to Join a Hospitalized Member: If You are traveling alone and are or will be hospitalized for more than seven consecutive days, We will coordinate and pay for economy round-trip airfare for a person of Your choice to join You.
Return of Dependent Children: If Your Dependent child(ren) age 18 or under are present but left unattended as a result of Your Injury or illness, We will coordinate and pay for one-way economy airfare to send them back to Your Home Country. We will also arrange and pay for the services and transportation expenses of a qualified escort, if required and as determined by VALOR.
Transportation After Stabilization:
Repatriation of Mortal Remains: If You sustain an Injury or suffer a sudden and unexpected Illness that results in Your death, We will assist in obtaining the necessary clearances for Your cremation or the return of Your mortal remains. We will coordinate and pay for the expenses of the preparation and transportation of Your mortal remains to Your Home County.
SECURITY AND POLITICAL EVACUATION SERVICES
Political Evacuation Services: In the event of a threatening political situation, such as military uprising or coup, We will assist you in making evacuation arrangements, including flight arrangements, securing visas, and logistical arrangements such as ground transportation and housing. In more complex situations, We will assist You in making arrangements with providers of specialized security services.
Security Evacuation Services: In the event of a threatening security situation, such as rioting, or other violent situations, We will assist You in making evacuation arrangements, including flight arrangements, securing visas, and logistical arrangements such as ground transportation and housing. In more complex situations, We will assist You in making arrangements with providers of specialized security services.
Transportation After Political or Security Evacuation:
Following a Security or Political Evacuation and when safety allows, We will coordinate Your return to either Your Host Country or Your Home Country!
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