TriActive® Enables the IT Lone Ranger

June 25, 2009 - PRLog -- Austin, Texas - TriActive – TriActive, Inc., a pioneer in SaaS for systems management, announced that their Award-winning Desktop Management Suite™ provides the features and automation needed for today's limited IT staffs to greatly improve their service while substantially cutting costs. TriActive has spent the last year focused on helping IT staffs improve their service. "A tremendous amount of development has been done to enhance the way IT staffs and end users communicate," said Ron Halversen, TriActive Marketing VP. "Improved SLA reporting, customized and automated notifications, end-user surveys, publishing bulletins and KB articles are just a few of the new features that we’ve added in the last few months."

In today's economy, IT staffs are expected to perform their same work at the same level, while companies are cutting IT budgets and laying-off staff. This has increased the number of one-man IT shops. One such example is Chateau Retirement Communities. Sean Godfrey is both their IT Manager, as well as entire IT staff. Chateau is a multi-location group of retirement communities spread through-out the Puget Sound region in Western Washington with 100 users on staff, each site housing their own infrastructure, hardware, and software.

With no central help desk, problems flowed in via voicemail, instant message, e-mail, walk-ups, etc. Ticket logging or tracking was non-existent. There was no software distribution framework, so desk-side visits to systems were required for all software distribution, updates, and worst of all, applying software and OS patches. This created many hours of unapproved overtime to update servers and systems after-hours to avoid interfering with end-user productivity.

After evaluating a number of solutions, Godfrey selected TriActive's Desktop Management Suite. "TriActive's SaaS solution was easy to install in minutes to all the remote sites," said Godfrey. "The combined Suite provided me with all the tools I needed to track and manage all our assets, as well as provide a service desk platform designed to help me help my end users both local and remote. There's no way I could do what I do today without TriActive."
One way to improve IT productivity and end-user satisfaction is to improve the speed and effectiveness of information between the two groups. TriActive has extended the functionality of their self-service center (CSC) to accomplish just this. The CSC is the end-user tool that allows end users via a Web portal to open, update, and view the status of their issues with the IT staff at any time. The CSC also provides the IT staff with the ability to publish issues, help desk tickets, KB articles, videos, and more in the CSC so the end users know of issues before they open tickets.

"TriActive's CSC is the greatest tool," said Godfrey. "It allows me to train and enable my end users over different media and has dramatically reduced incoming tickets. Our end users feel more empowered because they feel they have a voice and it is heard. The reduction of man hours and expenses in diagnosing and resolving help desk issues, no more explaining the solution to several people over different media, no more driving time between buildings and campuses, and being able to automate after-hours patching are just a few of the benefits I get from TriActive."

The integrated management platform provides a modular solution set which includes: comprehensive hardware and software inventory, 500,000 title software catalog, security vulnerabilities reporting, Internet-software distribution, self-service center, service desk, automated patch management, Web remote, and much more. Delivered in an on-demand model, TriActive services can be turned on and off as needed to provide a customized solution for any company's needs.

To further help you save money, TriActive offers both pay as you go and pre-pay models. MSRP for Asset Management Suite for 2000 nodes is $0.93 and $0.79 per system per month respectively, and can be purchased directly from TriActive or at a discount from resellers: CDW, Insight, and Softchoice.

To learn more, visit us at www.SystemsManagementOndemand.com.

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TriActive offers a hosted SW and subscription model that dramatically improves service levels while reducing complexity and TCO for IT. TriActive enables IT and MSPs to deliver IT projects and services on demand without an expensive upfront investment. For more information visit www.triactive.com. For partner inquiries visit www.ManagedServicesOndemand.com.