COLUMBUS, Ohio – CallCopy, a leading provider of innovative call recording, quality monitoring and performance management solutions, today announced that its cc: Discover suite was honored with a 2008 Communications Solutions Product of the Year Award from Technology Marketing Corporation (TMC). cc: Discover enables contact centers to more easily monitor agent-customer interaction using both voice and desktop recordings to ensure a high-level of customer service and a full understanding of the communications process.
“TMC’s recognition of cc: Discover as product of the year underscores CallCopy’s commitment to solving customer challenges by delivering innovative products and exceptional service,” said Ray Bohac, chief executive officer for CallCopy, Inc. “We strive to bring the best call recording, quality monitoring and performance management solutions to the market, and we will continue to innovate in order to best serve our customers. We appreciate this award and the deserved recognition it gives the CallCopy team, who work tirelessly to deliver the best products and customer service in the industry.”
“CallCopy has been recognized with a 2008 Product of the Year Award for its excellence in the advancement of voice and data communications,”
The Communications Solutions Product of the Year Award recognizes the vision, leadership and attention to detail that are the hallmarks of the prestigious award. The most innovative products and services brought to market in 2008 were selected as recipients of this year’s award for their groundbreaking achievement.
About CallCopy
Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award-winning cc: Discover suite delivers advanced call recording, screen capture, quality monitoring, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.
CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment.
For more information, visit http://www.callcopy.com.
About TMC
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two to three million unique visitors each month worldwide, according to Webtrends. TMCnet is ranked as 2,921 in Quantcast's Top U.S. Sites placing TMCnet in the top .03% most visited Web sites in the US. In addition, TMC produces ITEXPO, 4GWE Conference, Digium|Asterisk World and Communications Developer Conference.
For more information about TMC, visit http://www.tmcnet.com.
