PR Log (Press Release) –
Jun 14, 2009 – Much has been written about the need of training in the field of customer service, but a very few resources were able to outline specific plans on how this training should be administered. In the current environment of the corporate world, training has become a necessity in almost all areas of the workforce. Therefore, having a well-planned training program that suits your business’ needs has become a fundamental aspect of successful businesses. The Customer Service Training Module which is part of the highly successful Step to Call Center Kit has supplemented the existing kit with a wonderful module that tackles all attributes needed in providing a productive and efficient training program that specializes in the call center industry.
“Even though training has always been part and parcel of the call center world, there has always been a feeling within the industry that there isn’t enough top class material around”. Explained Hani Masgidi, creator of the Step to Call Center Kit. “Being a Head of Customer Relationship Management in multiple reputable companies, I have always been looking for extensive training programs to provide to my staff. I struggled to get quality training materials. Then I had this idea of creating a one-source-for-
all call center kit and decided to design a customer service training that is absolutely in sync with the other materials included in the kit”.
The Customer Service Training Module is designed to provide a time-saving, comprehensive training plan that covers essential customer care skills such as: communication skills, advanced listening skills, time management skills, call center telephone skills standards, dealing with upset customers, and many more programs that ensures your call center staff are well equipped to provide high class quality service to your customers.
The Customer Service Training is now part of the Step to Call Center management Kit that can be downloaded online from the following website: http://www.steptocallcenter.com . The website also contains a call center directory and several call center related articles that will surely add more value to the purchasing experience of its customers.
http://www.steptocallcenter.com/call_center_customer_ser ...
All the tools you need to start, manage and improve your call center are right here. Our experience in call centers worldwide has enabled us to perfect easy and realistic business plans, templates and copious amounts of practical real-world knowledge, all designed with the call center manager’s needs in mind. Don’t stress over what needs to be done—get it done quickly and properly the first time with Step to Call Center.
