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Follow on Google News | Lv= Life Insurance Online Customer Experience Score Continues To ImproveLV.com has scored 57% in life insurance online benchmarking study, 10% higher than the industry average and 6% ahead of next nearest competitor
By: Edgar Forbes Against 13 competitors in the Q1 2009 online life insurance provider (http://www.lv.com/ Overall, the LV= Customer Experience score was 57%, an increase of 4% from Q4 2008, and 10% higher than the online life insurance (http://www.lv.com/ LV= (http://www.lv.com/ LV= re-launched its website in March 2009. New features include a 'top tab' navigation system giving users 'one-click' access to all products, and a financial advice tab which consumers can click on to complete an online financial health check and book an appointment with one of LV='s financial advisers. – ends – Notes to editors: * Independent research company Global Review measured LV='s life insurance website against more than 650 criteria across 34 categories, interviewing more than 1,000 people to find out how they rated the experience during Q1 2009. About LV= LV= is a trademark of Liverpool Victoria Friendly Society Limited (LVFS) and LV= is a trading style of the Liverpool Victoria group of companies. LV= employs more than 3,800 people, serves around 3.5 million customers and members, and manages around £7bn on their behalf. LV= is also the UK's largest friendly society (Association of Friendly Societies Yearbook 2006/2007) and a leading mutual financial services provider. LV='s services include car, travel, pet and home insurance, financial advice and retirement plans. LVFS is authorised and regulated by the Financial Services Authority and entered on the Financial Services Authority Register No. 110035. LVFS is a member of the ABI, AMI, AFS and ILAG. Registered address: County Gates, Bournemouth BH1 2NF. For further information please contact: Edgar Forbes Press Office LV= County Gates Bournemouth Dorset BH1 2NF 01202 502 204 www.LV.com/lifeinsurance # # # About LV= LV= is a trademark of Liverpool Victoria Friendly Society Limited (LVFS) and LV= is a trading style of the Liverpool Victoria group of companies. LV= employs more than 3,800 people, serves around 3.5 million customers and members, and manages around £7bn on their behalf. LV= is also the UK's largest friendly society (Association of Friendly Societies Yearbook 2006/2007) and a leading mutual financial services provider. LV='s services include car, travel, pet and home insurance, financial advice and retirement plans. LVFS is authorised and regulated by the Financial Services Authority and entered on the Financial Services Authority Register No. 110035. LVFS is a member of the ABI, AMI, AFS and ILAG. Registered address: County Gates, Bournemouth BH1 2NF. End
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