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DAYTON, OHIO, - Plus Technologies announced today that they have implemented an OM Plus based logistics solution for Macy’s Inc. The solution ensures that the pick, pack, ship process in the two warehouses that support Macy's online business would not be delayed due to printer and print job failures.
This past summer, Macy’s celebrated its 150th anniversary of being the country’s leading retailer. In recent years, Macy’s has experienced 50% year over year growth in their online business. In response to the increased level of business coming from their website, Macy’s opened two warehouses in Portland, TN and Goodyear, AZ. With this increase, coupled with the typical increase in sales during the holiday rush, these two warehouses needed a reliable method to quickly keep up with the print driven order fulfillment activities.
Orders coming into the warehouse typically came as single orders that needed to be processed one at a time. It was essential to the Macy’s customer relations standards that these orders /invoices are quickly and efficiently printed in a reliable method to ensure the correct orders went out to the customers on time. If the warehouse printers failed for any number of reasons-jammed, ran out of paper, low toner, connectivity, or hardware failure-the entire pick, pack, and ship production process halted and all orders were delayed.
Plus Technologies worked with Macy’s and our mutual partner, Lexmark to create a solution that ensures that Macy's pick, pack, ship operations are not delayed due to print problems. Multiple processes occur to ensure that no failure in the printer, network or related environment keeps an online order from being picked, packed and shipped to the customer on time, every time.
Macy’s warehouse printers now have a "pre-print health check" performed by the Plus Technologies software solution prior to a print job being sent to it. This ensures that Macy's staff members are aware of a problem with a certain printer before it can delay the printing process.
After a printer is known to be "healthy" the Plus Technologies "assured print confirmation"
With this solution, Macy's has dramatically reduced the amount of time it typically took to print their invoices because of the minimized amount of printer downtime. Additionally, Macy's was able to reduce the amount of staff needed to ensure that the pick, pack ship process was done quickly and efficiently and they also significantly reduced the amount of time the service desk support staff had to dedicate to monitoring and repairing warehouse printers.
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