Uniter Group provides warranty support for OKI dot matrix printers
OKI Printing Solutions , one of the UK’s leading suppliers of MFP’s printers, faxes and SIDM products, has awarded Uniter Group a major contract to provide a warranty support service for its full range of dot matrix printing systems. Uniter Group is a leading technical support solutions company and has been providing warranty services for OKI products since 1996. Having achieved preferred supplier status, Uniter is focused on providing OKI’s customers with a rapid response to all calls for assistance.
Uniter will provide second line support for all service calls that cannot be quickly resolved by OKI’s Slough-based technical support centre during normal office hours, five days a week. Using its national infrastructure of strategically based service engineers, all of which are security vetted and equipped with the latest mobile communications devices, Uniter will deliver a next day onsite response service for OKI’s dot matrix printers that typically are used in high volume environments.
According to Mike Newland, Customer Services Director at OKI: “Uniter Group has the infrastructure and expertise to deliver high levels of support to our customers and has always met agreed service levels without subcontracting. Being independent, Uniter is a partner we can trust without fear of competitive conflict.”
Jo Klingen, Uniter Group’s Managing Director added: “Uniter Group has the financial strength and operational scale to take on the biggest support contracts. We have a level of experience in supporting all brands of printers, faxes, scanners and multifunctional products that is unmatched in the industry and are pleased to be extending our relationship with OKI.”
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