The Magic of Disney extends to the American Teleservices Association. On May 14th, the South Central chapter of the ATA will host their spring meeting, featuring Bob Simmonds, VP of Travel Operations for Disney Destinations.
Bob will discuss how using a combination of technology, finding the right fit Cast Members and creating the right motivation while keeping it fun has transformed the DRC into a strategic profit center for the Parks and Resorts Segment of the Walt Disney Company.
Using the goal of "surprising and delighting" the Guest at every touch point, Disney achieves best-in-class service ratings while significantly increasing revenue per call.
Event participants include active members of ATA, SOCAP and AITP - as well as guests in the call center community. The event is scheduled on 5/14 from 1:00-4:00 CST and will be hosted at the BravoTECH location. Event sponsorship provided by TELMAR and RealCom Solutions.
In addition to a magical Disney presentation, attendees will have an opportunity to learn about telecom trends related to the contact center community. TELMAR will share pertinent information regarding telecom equipment solutions.
Charles Bogart, president of RealCom Solutions, will be leading a network services discussion. The presentation will focus on key technology issues and trends that apply to both inbound and outbound centers. Including items such as short duration calls, SIP transition and network optimization. Visit www.RealComSolutions.com for more information.
Additional event details can be found at www.ataconnect.org The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations.
