Another thing to remember is that all warranty transactions use the original date of installation. Example:
If the water heater is a Whirlpool and was purchased a home center or hardware store, the part must be returned to the store where purchased for the part warranty to be honored. We will be happy to remove/install any parts for the customer, but the customer will have to go to the store for the replacement parts.
Now lets talk tank warranty. What a consumer first understand about residental gas tank water heaters is that there are two (2) types. For lack of better terms, we call them “Old Design” and “New Design.” Several years ago, a law was passed requiring all tank type gas water heaters produced after July 1, 2003 to incorporate a Flammable Vapors Ignition Resistance design so that the gas burners will not ignite flammable vapors from liquid spills in the vicinity of the water heater. The manufacturers had already produced a large quantity of the “Old Style” water heaters before the deadline so they were still sold beyond the July 1, 2003 production deadline. Any gas water heater produced after that date are the “New Design.”
If a tank leaks or fails with any “New Design” gas water heater and it is still in warranty, the water heater can be replaced under the tank warranty. If the labor warranty has expired, the home owner will still have to pay for installation for their replacement water heater. The replacement water heater’s warranty date is still six (6) years from the original water heater’s installation date, not the replacement date. Example:
If the tank leaks or fails with any “Old Design” gas water heater and it still has a tank warranty, then the homeowner can replace the the water heater replaced under warranty. The homeowner will have to pay for installation and an upgrade charge for the “New Design” water heater. The good new in this scenario is that with the upgrade charge, the the water heater’s warranty will extend another six (6) years. The upgrade charge varies by manufacturer. Example:
If your water heater is not working or is leaking, just give us a call at (317) 243-3581 or click http://www.bplusw.com/
We also install and service the following water heater manufacturers:
Call B&W Plumbing and Heating, The Professionals in the Big, Black Trucks. Home of the Same Day Water Heater.
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Established in 1961, B & W Plumbing, Heating and Air Conditioning Co., Inc is a family owned and operated business. A full service plumbing and heating company serving Indianapolis and Central Indiana, we are located in historic Speedway, Indiana.