First Option Solutions Introduces IssueCentre 2.0 - Helpdesk Application

PR Log (Press Release) – Apr 06, 2009 – IssueCentre is a Ticket & Issue Tracking and management system for companies and user groups of all sizes. It provides fast data entry, extensive configurability and easy management. IssueCentre has successfully been tracking tickets for 10 years and its ease of use and extensive management information make it a hit with users at all levels.

With IssueCentre being browser based and so easy to use, deployment is a breeze. What's more with both hosted and purchase options available we believe that we've got all the issues covered!  

If you have a need for a ticket tracking system we are confident that IssueCentre can play that role.

We know that for a Helpdesk to run efficiently and effectively when an agent responds to an issue, their focus and attention should be on accurately recording and diagnosing the problem at hand rather than on working out how to use their ticketing system. The use of the ticketing system will enable the agent to perform their job and provide easy access to all the relevant information so that the ticket can be closed as soon as possible.

Whether you're a small business user or large multinational business supporting multiple contracts, IssueCentre will consolidate your support requests, improve efficiency and reduce costs, enabling you and your support function to achieve long-term business success.

IssueCentre incorporates the Information Technology Infrastructure Library (ITIL) service desk recommendations in a practical and effective approach.

Without the right application the Helpdesk can be a liability rather than the valuable business asset it should be. IssueCentre is the right application for you.

Visit http://www.issuecentre.com for a detailed overview, demo etc.