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Follow on Google News | First Option Solutions Introduces IssueCentre 2.0 - Helpdesk ApplicationIssueCentre is a powerful browser-based ticket management platform designed for the needs of the 21st Century business. It's perfect for managing all customer interactions:- helpdesk tickets, complaints, project management issues or software bugs.
With IssueCentre being browser based and so easy to use, deployment is a breeze. What's more with both hosted and purchase options available we believe that we've got all the issues covered! If you have a need for a ticket tracking system we are confident that IssueCentre can play that role. We know that for a Helpdesk to run efficiently and effectively when an agent responds to an issue, their focus and attention should be on accurately recording and diagnosing the problem at hand rather than on working out how to use their ticketing system. The use of the ticketing system will enable the agent to perform their job and provide easy access to all the relevant information so that the ticket can be closed as soon as possible. Whether you're a small business user or large multinational business supporting multiple contracts, IssueCentre will consolidate your support requests, improve efficiency and reduce costs, enabling you and your support function to achieve long-term business success. IssueCentre incorporates the Information Technology Infrastructure Library (ITIL) service desk recommendations in a practical and effective approach. Without the right application the Helpdesk can be a liability rather than the valuable business asset it should be. IssueCentre is the right application for you. Visit http://www.issuecentre.com for a detailed overview, demo etc. # # # First Option Solutions is a focused, private company, which is dedicated to creating projects and services which meet customer needs. We are customer driven, and are passionate about delivering excellent technical solutions to solve business problems. End
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