Bear Repair
As I have said in the past Bear Repair thrives on its existence through customer service.
To us at Bear Repair we believe that customer service is number one. Here is the definition of our corporate culture which is the values, beliefs and rituals characterizing our practices.
Our values are based on our service. On our web-site www.bearcomputerrepair.com we offer a remote log in service and ridiculously cheap software.
We believe that the main value which you will get by signing up will be a remote service that will keep your computer running at a considerably fast rate at all times without calling a tech to work on it.
One of the main practices of our web-site is offering the software as I said above. This in all honesty gives Bear Repair a corporate advantage when completing our main value and that's customer Service.
Next,
Benchmarking is the process of comparing practices within your company to the very best practices in some of the very best organizations, within and outside our industry.
We do this on a constant basis. We have a team of members here at Bear Repair that Benchmark other peoples practices so that we could have that "competitive advantage" over the other companies out there.
We want to make sure that you get what they offer, plus some added value.
A very important story of a company focusing on its competitors all day long on the contrary was Netscape. You may have heard of Netscape. Netscape had a top competitor named AOL (America Online).
Every morning Netscape used to wake up at 6:00 in the morning and focus on its competitor AOL. Of course in that time AOL was focusing on the consumer. Now which one do we remember?
Bear Repair not only stays up all day, and night focusing on its consumers. Bear Repair loves to benchmark all competitors who focus on their customers. This makes us Stronger and more reliable.
Intellectual capital: the ideas and knowledge possessed by key employees that make a company competitive.
This is another very important part of the Bear Repair Team. Our key employees all play as a team that is to be reckoned with. We all work very diligently each having different core competencies that help Bear Repair rely on continuous service at all times of the Day and Night.
Have you ever seen the movie "Hoosiers"? Hoosiers is about a small Indiana team that wins the state championship with every single odd against them.
Gene Hackman is their Basketball Coach. He gets fired from the NBA for punching one of his players in the face. He then takes on a high school team. One very memorable Quote "Remember Team, Every member on this team is just as important as the other"
Learning organization:
The last and most important of all is continuous learning. Bear Repair has people that are always finding different sources to help the consumers as much as possible.
Feel Free to take a look at Bear Repair's Web-site:
www.bearcomputerrepair.com
Photo:
http://www.prlog.org/
