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Follow on Google News | 2009 East Bay BMW Center of Excellence AwardBMW OF NORTH AMERICA AWARDS HIGHEST HONORS TO EAST BAY BMW “2009 Center of Excellence Award” focuses on customer satisfaction, brand representation, and operational excellence.
By: East Bay BMW Over the last 10 years, the BMW dealer network has invested over $2.1 billion dollars improving its sales facilities and repair workshops, refining processes and focusing on top-tier customer service, making it one of the most successful franchises in the US. “While all BMW dealerships offer a premium experience to our customers, East Bay BMW excelled in the way they take care of their customers and represent the BMW brand,” said Peter Miles, Executive Vice President Operations, BMW of North America. Recent independent studies confirm BMW’s superior customer service performance. J.D. Power and Associates’ Customer Service Index (CSI) Study ranked the BMW dealer network among the top three automotive brand franchises in the US for its superior customer satisfaction and dealer service. And BusinessWeek identified BMW as one of the top 25 “Customer Service Champs” among all companies in the US. “Anyone who is in the market with money to spend should expect to receive an exceptional customer experience,” BMW Group In America BMW of North America, LLC has been present in the United States since 1975. Rolls- Information about BMW Group products is available to consumers via the Internet at: www.bmwgroupna.com www.bmwusa.com www.bmwmotorcycles.com www.miniusa.com www.rolls-roycemotorcars.com # # # Journalist note: Information about the BMW Group and its products is available to journalists on-line at the BMW Group PressClub at the following address: www.press.bmwgroup.com. End
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