CTI for the Hotel Sector: protel Interface to serVonic’s IXI-Call

PRLog (Press Release) - Mar 18, 2009 -
protel hotelsoftware GmbH developed an interface-software to serVonic’s CTI-solution IXI-Call, with which incoming calls can be identified immediately. For this, the protel interface-software connects the CTI-components of the Unified Communications Software IXI-Call 3.0 from serVonic with the protel hotel software. The interface ensures a smooth data transfer between protel-system and IXI-Call Server.

Especially in the hotel sector, the telephone still is the most important means of communication for the daily guest contact. Efficient work means knowing who is calling even before you accept the call. This is what the interface-software developed by protel hotelsoftware GmbH allows. The CTI-solution IXI-Call 3.0 from serVonic is integrated into protel’s solution for hotels via this interface: When an already registered guest calls, the respective guest file is displayed automatically. That way, the hotel employee can prepare for the call and address the guest individually. Information like notes to the last phone conversation is already available in advance. Manufacturers of sector-specific applications can realize flexible and future-proof communication solutions with IXI-Call 3.0 as CTI (Computer Telephony Integration)-platform.

IXI-Call 3.0
serVonic’s third-party CTI-solution IXI-Call 3.0 offers computer-aided call management. The user has various features at his disposal such as consultation, conference call, hold, alternation, starting phone calls directly out of data bases or Contacts, caller identification with incoming calls, journaling of all the calls, presence management, Active Contacts-technology, Microsoft Outlook Calendar integration as well as group features like status monitor, instant messaging or out of the office indication. All the features are directly controlled from the PC, what allows effective and customer-oriented telephony.
IXI-Call is a server-based solution for companies that want to secure a competitive advantage by an efficient telephony. With IXI-Call, the business processes in more communication-intense areas can be improved. The CTI-solution guarantees a quick access to contacts and information, which are needed in the communication with customers and partners. The modularly designed client/server solution consists of effective modules which enable a deep integration into available IT-structures and are compatible with important future technologies.

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