“I have personally managed many successful businesses in my career and I took the fairly unusual decision when we started the ComputerWorld Personnel business to implement from ‘day one’ a set of procedures and systems that would allow the business to grow and scale without re-implementing or reworking the infrastructure. In my experience, too often, businesses ignore these practises to their detriment later on in their growth cycle.” said Jon Osborne, Managing Director.
ComputerWorld Personnel, like many organisations, has to contend with more competition in the sector and the need to deliver outstanding customer service to both clients and candidates is vital for continuing growth. Crimson Consultants were well placed to help ComputerWorld Personnel.
“We engaged Crimson as our preferred supplier of a recruitment system because it was based on Microsoft CRM and not only did they demonstrate domain-knowledge, they provided us with the option for development services that enabled a solution to be built that matches and surpasses the ‘old favourites’ that we shortlisted in the recruitment management product space,” Jon Osborne added.
The solution has benefited ComputerWorld Personnel through an increase in productivity so that the recruitment process was shortened. The recruitment consultant has more time available to search for new business and as a result places more candidates. In addition, the search functionality led to better matched employees which increased client satisfaction.
