Customer Education Program is a Slam Dunk for USfidelis

PRLog (Press Release) - Mar 05, 2009 -
Have you ever bought something and then spent too much time trying to figure out what you paid for?  Thanks to a new Customer Education program, you won't find yourself in this situation as an extended warranty customer of USfidelis.

Since its inception in 2003, USfidelis has made a commitment to be recognized in the auto warranty industry as best-in-class by providing each customer and potential customer  with outstanding service and customer care.

So it's a slam dunk that USfidelis is taking its already unprecedented, superior customer care a step further and providing a venue for people to find  answers related to a variety of topics in an easy to use environment . "Educating the consumer on their coverage options is our top priority. We want our customers to feel peace of mind every time we have an opportunity to interact with them," said USfidelis President, Darain Atkinson.

Typical questions that we help with include: Affordability- How do I determine the right coverage to fit my budget? How will the mechanic be chosen? How is the paperwork handled? Do I have to pay upfront for the repair or will the cost be paid directly? And . what happens if my car breaks down? Certain contracts include free rental, towing, and 24-hour roadside assistance. These answers are part of the education provided by a live, caring USfidelis Warranty Specialist, and the answers to these questions usually take the worry out of the process.

"Our customer service team has gone through extensive training to guide the customer through the solution selection process, enabling the customer to choose  the perfect plan to fit your vehicle and budget." Atkinson said.

"And since USfidelis works with multiple providers, we can provide extended warranties for vehicles up to 15 years old with less than 200,000 miles.

In these uncertain economic times vehicle owners need solutions that match their unique needs. This is not a time to assume that one size fits all. "A customer can never have too many choices, and USfidelis is committed to educating customers to help them make the best choice.

USfidelis is a faith-based company, specializing in extended warranties that deliver peace of mind protection from high auto repair costs. The company uses its proprietary software to research hundreds of warranty plans from the top-rated insurance providers. A commitment to integrity and excellence has positioned USfidelis as an industry leader in customer service and sales. USfidelis stands behind every warranty with a commitment to treating every customer with honesty and integrity. Headquartered immediately outside St. Louis MO, the company is located in a state of the art facility employing more than 800 dedicated warranty professionals. For more information visit http://www.USfidelis.com