BPO Certification Institute, Inc., (BCI), the world’s largest BPO Standards and Certification body, is well on its way to deepen its reach within the BPO stranglehold in Asia. BCI is now appointing the Philippines-
“As an excellence-focused organization with proven experience and renown in quality management training & consulting, ECCI should be able to contribute critically to BCI’s efforts to promote world class human competence, service delivery and talent management standards in the South East Asian BPO industry” said Rajiv Gupta, President and Business Head of BCI.
Notably, BCI offers 17 certifications for 5 different levels of BPO operatives – fresh Associates/ Agents; Senior Associates; Team Leaders and Supervisors;
As BCI’s Regional CTP, the ECCI Group will be responsible for training and preparing BPO professionals for the rigorous BCI Certification examinations in several ASEAN countries including Philippines, Singapore, Malaysia, Vietnam and Thailand. In the next phase, ECCI plans to set up another division that will handle implementation and audit operations for BCI’s Enterprise certifications – BSDQ22® and BTMQ10®
In a unique initiative to help the ASEAN BPO industry graduate to the next level of competitiveness, BCI-ECCI partnership is expected to produce over 10,000 well-trained and BCI-certified supervisory and manager-level talents over the next 2 years.
