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There are many different delivery services to choose from in Michigan, but for Saint Mary’s Health Care in downtown Grand Rapids, the choice is clear. Laboratory manager Stephanie Eckley, MT (ASCP), remembers dealing with other courier services. “In the past, we didn’t have a convenient, reliable way to track the pick-up or delivery of our samples or specimens.” Dealing with the transport of time-sensitive medical materials, easy access to a comprehensive, continuously updated scheduling system is essential; however, previous delivery services didn’t offer this feature.
Reliable Delivery (www.reliabledelivery.com)
Eckley shares that Reliable Delivery made sure that everyone who would be using the software understood the various functions before the new process was set in motion. Although the switch was a major one, Reliable Delivery strove to make the process trouble-free, keeping lines of communication open and promptly answering any questions that arose.
“With the sheer volume of our operations, a certain amount of growing pains would be inevitable with any change. But after the initial learning curve, everything flowed very smoothly,” says Eckley. “They were extremely helpful throughout the process.” And if customers had any issues or concerns, Reliable Delivery was quick to respond.
The couriers employed by Reliable Delivery also made a positive impression on Eckley, her colleagues and many of the companies they deal with on a regular basis. “The couriers are very professional, which is important because they can be seen as an extension of our services by other businesses. They are punctual, dress in crisp uniforms, and they instill a sense of dependability.”
Overall, Eckley is very pleased with her experience since Saint Mary’s Health Care chose to go with Reliable Delivery for their vital medical deliveries and pick-ups. “The Web order system they offer has made a great difference in our day-to-day operations,”
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