While businesses in all sectors throughout the country seem to be experiencing hiring freezes and tightening budgets, USfidelis continues to expand and improve its already best-in-class customer care services with the promotion of the new Customer Care Services Manager, Amy Wallis.
"Customer Care plays a vital role in the success of any business in terms of creating relationships with customers. Because of the current economic landscape, it’s more crucial than ever," said USfidelis President, Darain Atkinson. "We understand why customers buy an extended warranty in the first place - it’s for the peace of mind. Amy will be our Peace of Mind Manager, delivering service that customers dream about."
Since its inception in 2003, USfidelis has made a commitment to set the standard in the auto warranty industry by providing each customer and caller with outstanding service and customer care.
Building on a proven track record of 10 years of achievement in Sales, Marketing, and Project Management, Amy Wallis provides the kind of guidance and insight that can continue to build a best-in-class customer experience.
"I am fortunate to have the opportunity to work with a team of customer service professionals that take a great deal of pride in what they do. Our team members treat each customer like a friend or family member they haven’t yet met…always being happy to hear from them, always listening and showing respect," said Wallis. "I plan to continue and to expand upon our ability to go the extra mile for each and every customer."
USfidelis has a record of solid growth, having added over 300 employees in the last year alone. Wallis is leading a team of more than 60 customer service specialists.
USfidelis is a faith-based company, specializing in extended warranties that deliver peace of mind protection from high auto repair costs. The company uses its proprietary software to research hundreds of warranty plans from the top-rated insurance providers. A commitment to integrity and excellence has positioned USfidelis as an industry leader in customer service and sales. USfidelis stands behind every warranty with a commitment to treating every customer with honesty and integrity. Headquartered immediately outside St. Louis MO, the company is located in a state of the art facility employing more than 800 dedicated warranty professionals. For more information visit http://www.usfidelis.com
