USfidelis set company records in 2008 including numbers of new customers, numbers of new employees and the amount of claims paid. USfidelis Vice President Cory Atkinson says a companywide commitment to World Class customer service was a key factor in their success.
"Our goal in 2008 was to continue to raise the level of customer satisfaction for our new and existing customers. By offering a more extensive selection of vehicle protection plans, investing in advanced training for our entire staff and by dedicating ourselves to genuinely helping our clients, we have seen new customers coming in by the thousands," said Atkinson. "Word-of-mouth advertising is the most effective kind there is, and we're delighted that our customers decided to share their positive USfidelis experience with others."
In 2008, USfidelis added 172,212 new customers to the USfidelis family, paid out over $18 million in claims, and hired 306 new employees, all record numbers. In fact more than 180 additional employees have been added already in 2009, bringing the USfidelis family to more than 800 strong.
Why are these numbers important and what do they mean? Customers buy service contracts on their vehicles for the peace of mind of knowing that they have an alternative to being surprised by unplanned repair bills. Last year alone USfidelis put $18 million back in the hands of our customers that if not covered could have had to come up with that money. That is a big deal to a lot of people and we are proud that it paid off for so many happy customers. Obviously the message is getting out.
In order to maintain this success, USfidelis has expanded the selection of coverage plans offering more comprehensive protection and extending coverage to those with older model and higher mileage vehicles. USfidelis was also excited to launch a special customer service division for their Spanish speaking customers in 2008. Their professionally trained, bilingual experts currently field about 500 calls per day.
"2008 was a great year, and 2009 is shaping up to be even better. USfidelis proves that when you offer a quality product, provide world class customer service, and deliver what you promise, you can succeed in a tough economy," said Atkinson.
USfidelis is a faith-based company, specializing in extended warranties that deliver peace of mind protection from high auto repair costs. The company uses its proprietary software to research hundreds of warranty plans from the top-rated insurance providers. A commitment to integrity and excellence has positioned USfidelis as an industry leader in customer service and sales. USfidelis stands behind every warranty with a commitment to treating every customer with honesty and integrity. Headquartered immediately outside St. Louis MO, the company is located in a state of the art facility employing more than 800 dedicated warranty professionals. For more information visit http://www.USfidelis.com
