Our iDirect - enabled services incorporate 1:8 and 1:4 contention ratios which so far are one of the best ratios on the market suitable for any kind of bandwidth intensive environments, especially Enterprise, Internet Cafe and ISP applications. Contention ratio indicates how many remote terminals are sharing the single segment the lower the amount is, the more quality service you get and the more stabile the service is. Just to mention, a ratio of 1:8 is widely used in terrestrial Frame Relay connectivity offers in Europe and US and is a standard of a high-quality broadband Internet access service worldwide.
Contention ratio (so called sharing ratio): so far this is one of the main indicators of a service stability, reliability and performance in general. The customer needs to draw maximum amount of attention possible on the contention ratio of the burstable Internet connectivity link one is going to purchase.
Technologie Satelitarne provides SLA (Service Level Agreement) with all iDirect-enabled services we offer. Basically, providing our customers with SLA means that we guarantee you a high-quality Internet access service which will be available at 98.2% of all the time and better. If we fail to provide such a service quality we advertise - we return your money. Just FYI, Technologie Satelitarne's iDirect service uptime was near 99.5% throughout the whole 2004 and we have a 100% customer satisfaction. We would be glad to provide you with a reference of some customers already running on our iDirect-enabled services.
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