"In the two years since we started serving customers coast to coast, we have not had one complaint about our service", said Lynn Wilson, Founder. "We've now shipped to thousands and thousands of customers in every state coast to coast.
Our story is probably not much different than many baby boomers who have found themselves in the role of family caregiver. When we were caring for my father, we discovered that our time was eaten up by trips to the store for products he needed and then extra trips back when we bought the wrong supplies. There was no one at those stores who seemed very knowledgeable, even the Pharmacist, who was over-worked filling prescriptions. So that's where it all began.
At The CareGiver Partnership, we provide more than simply delivering medical and other home healthcare supplies to caregivers doorsteps with free and fast shipping.
Caregivers and their loved ones also discover that we offer:
A knowledgeable Product Specialist who can provide answers to your product questions.
Samples that they can try before they buy.
The most extensive list of caregiving resource links on the web today. Many caregivers told us they had a myriad of questions about caregiving assistance, housing and medical issues. This is an invaluable library of resources, available in one place.
Access to our Physician Assistant and Mayo Clinic trained Nutritionist.
1950's Style Customer Service Experience
When it comes to service, most caregivers said they were furious when they call a company and then they're forced to make choices, push buttons and then wait on hold? We agreed with them and that's why they're so happy when they call us and receive a 1950's customer service experience - the type that has long been forgotten.
For example, we answer all calls in Neenah, WI by the third ring. Each of our Product Specialists talk with our customers using a handset, not a fancy headset and then record customers orders on paper and enter it after the call so that each customers is given our undivided attention.
Woman Owned. Product Specialist Team of All Women Who Were Former Caregivers
Many caregivers are surprised to learn that The CareGiver Partnership is woman owned and operated. Why? Because most care giving in the U.S. is provided by women. What's more, 90% of our calls are from women and they told us they'd prefer to speak to a woman. So, who better to provide answers to their questions about products for home caregiving?
Plus, each one of us has been a caregiver to a loved one or friend. While we don't know each of our customers personal situations, our customers frequently use words such as frustrating, frantic, frazzled, guilty, exhausted and fatigued. We try to provide them with honest-to-goodness help. Each of us has in-depth knowledge about the products we offer. Our service is a real hit with the thousands of customers we've served coast-to-coast. Our most popular products are Depend, Poise, Attends, TENA, Prevail and Serenity.
We recognize that many caregivers need help, and that's why we're here - 1-800-985-1353 (or 1-920-729-7093)
Most of the Products Offered Are Made in the U.S.A.
Many of our customers said they were concerned about how many products were made overseas? So were we. That's why we favor products that are made in the U.S.A. We maintain close personal relationships with our manufacturers, many of which we have known for years. We continually bring new products and product improvements to help serve you better. We pass on what you tell us. We have spent more time developing products for home healthcare, from nutritional products to diabetic care to incontinence and wound care than any other retailer.
