Mountain View, CA – Expertus (http://www.expertus.com)
The Black Book of Outsourcing has ranked outsourcing service providers each year since 2004. Written by Doug Brown and Scott Wilson, the book reveals business strategies and offers insight into the increasingly important topic of outsourcing. According to The Black Book website, “This handy guide presents an intelligent overview of the costs and benefits of outsourcing, its uses and applications, and the processes used to manage it.”
According to Bersin & Associates, outsourcing in the learning industry is on the rise. Bersin's Corporate Learning Factbook 2009 notes that, “As companies downsize their training staffs, many are turning to external providers to fill the resource gaps. Large businesses, in particular, are outsourcing more functions to third-party providers, as their staffing numbers have been the hardest hit in 2008.”
The report illustrates how organizations are tapping external resources for their learning needs. “Overall, outsourcing has increased over the past year in the areas of instruction, LMS administration and operations, and learner support. Although outsourcing of custom content development has not increased across the total market, certain segments (including midsize and large businesses) have increased their outsourcing in this area.”
“We are honored to be among such stellar companies on this list,” said Ramesh Ramani, Founder and CEO of Expertus. “As outsourcing becomes demystified and more organizations realize the benefits that external providers bring to the table, it’s important that they know who to consult for quality services and solutions.”
In 2008, Expertus was the recipient of two other distinguished awards:
• CLO Magazine - Learning in Practice: Excellence In Customer Service
• Training Industry, Inc. - Top 20 Companies in Training Outsourcing
About Expertus
Expertus is the leading global provider of services that optimize the business impact of learning. For more than a decade, the firm’s 500+ learning management professionals have defined and implemented plans, processes and technologies that transform training organizations – creating measurable value for the world’s most successful corporations. Clients include ADP, Cisco, ConocoPhillips, EMC, Honeywell and Lockheed Martin. Every day at these and other companies, more than a million employees, customers and business partners are educated as a result of Expertus’ innovative business strategies, outsourcing services and technology-rich solutions.
Based in Silicon Valley, Expertus serves its clients from offices in the US, UK and India. For more information, visit www.expertus.com, or call toll-free 1-877-827-8160.
