WebsiteAlive Takes Live Chat to a New Level with Mobile Chat

PRLog (Press Release) - Feb 05, 2009 -
Always on the run? Never miss a live chat again with Mobile Chat from WebsiteAlive, a leader in live chat technology. WebsiteAlive’s AliveChat is now available on most Internet-capable mobile phones including the new T-Mobile G1™ with Google™, iPhone, BlackBerry® or Windows Mobile 6.

According to Dustin Yu, co-founder and CTO of WebsiteAlive, “With Mobile Chat you don’t have to be tied to your computer to take chats. As long as you are a WebsiteAlive customer and have an Internet-capable phone, you can chat with your website visitors just as you would from your desktop, allowing you to be always available to chat even if you’re not in the office.”

AliveChat allows website visitors to connect to company representatives and have their questions answered instantly by clicking on a live chat button embedded on the website. AliveChat is fully hosted on WebsiteAlive’s secure servers, which means there is no equipment to buy and no software to install. If you have an Internet connection and a web browser, you can use AliveChat. And now, with Mobile Chat, which is included at no extra charge in all versions of AliveChat—Lite, Pro and Pro+, you can take your chats on the road.

To use Mobile Chat, you just enter your mobile phone number into AliveChat via the operator console on your desktop. You don’t need to install any software on your mobile phone. Once someone visits your website and clicks on a live chat button, your phone is sent a text message which allows you to start a chat from your phone’s browser. There aren’t any extra usage charges other than the Internet and text messaging plans you are currently paying for.

“If your ecommerce website is your storefront, why would you leave it unattended? In today’s tough times, every lead (live chat) you are able to answer means a possible sale. Many of our customers have commented that since implementing Mobile Chat, in conjunction with AliveChat, they were able to connect with important leads they would have missed, which ultimately turned into sales. We are constantly researching and designing cutting-edge products and services to increase ease-of-use and further enhance your customer’s online experience. A live chat program like WebsiteAlive is the #1 sales tool you should have on your website and Mobile Chat is the must-have application for today’s mobile society,” commented Yu.

Decrease Shopping Cart Abandonment and Increase Sales in Today’s Tough Times

“Our software is engineered and proven to convert more potential consumers browsing your website into buyers than any other live chat system on the market. AliveChat creates a ‘bird’s eye’ view of every website visitor as well as which page they are browsing in real-time. Chat operators instantly see which city and country visitors are coming from, how they got to the website, which particular product or service offering they are interested in, the current page they are on and all the pages they have visited in this session,” Yu continued.

AliveChat provides “virtual hand holding” with website visitors to assist them through purchases, easily identifying which visitor may be in need of assistance. From their behavior—the page they're looking at, how many pages they've opened, time on site, etc.—you can decide if you want to “proactively” chat with them by sending a proactive live chat request.

AliveChat installation is easy. Just add the personalized HTML code generated by WebsiteAlive to your existing web pages, log into WebsiteAlive’s secure servers and you are ready to take chats! Compatible with both PCs and Mac, AliveChat is virtually 100% customizable. Without any special programming knowledge, you can easily brand your AliveChat chat windows with your logos and color schemes to match your company’s design, giving your customers a fully integrated experience. If you have more than one website, you can manage multiple live chats with one AliveChat account, each website having its own individual unique look and feel. And, with the offline email form, you can prompt visitors who you may have missed to send you an email.

“Start interacting with your potential customers and stop letting them pass you by! Whether you’re a small business or a Fortune 500 company, WebsiteAlive has the flexible, reliable and cost-effective AliveChat software solution to help your business run smarter,” Yu concluded.

To sign up for WebsiteAlive’s Live Chat solution or for additional information, contact WebsiteAlive at 888-696-4513, email them at sales@websitealive.com or visit them on the web at www.websitealive.com.