Big Five Announces Innovative Guest Relations Initiatives

PR Log (Press Release) – Feb 03, 2009 – Stuart, FL –  Big Five Tours & Expeditions, founded in 1973, is taking guest satisfaction to a new level.  The company has always prided itself in putting the welfare and satisfaction of its guests first.  

“For some time now, we have noticed that many businesses and industries in general have let the most important person – the customer -- slip into second place, “ said Ashish Sanghrajka, president of Big Five. “The travel industry is no different.  Somewhere along the way, the guest became number two.  We are changing that. Guests don’t settle for less when purchasing large retail purchases, why should they when it comes to travel?”

Big Five has launched a series of guest relations initiatives called White Glove Service, geared toward increasing guest satisfaction and comfort levels.  

The entire process stems from a deeply rooted belief throughout Big Five that each guest deserves 100 ercent every time and every step of the way.  One of the key elements of White Glove Service is that a dedicated specialist at the company’s corporate offices in Stuart, FL, personally calls each party of guests within the first few days after arrival to insure all is going well.  Big Five’s travelers have always had the ability to interact with the company’s in-country managers, but now they have the opportunity to speak to someone at corporate headquarters, a deliberate duplication.  This process incorporates cutting-edge software that helps the entire procedure flow smoothly.

Travel agents and their guests can be assured that, in the event an issue arises, it can be immediately addressed and, where needed, corrected in real time.  This allows for even minor issues to be resolved early.  If there are any problems, the travel agents are also notified as to what actions are being taken to remedy the situation.

Agents and guests alike are very happy with this new level of service.  “This definitely does put our mutual clients first,” stated Barbara Burati, Burati Travel Inc., Avon, CT.

“We challenge other companies to join us in bringing back genuine customer service and value to your guests.  Travel can begin to change lives even before the journey begins,” said Sanghrajka.  

Big Five Tours & Expeditions is an award-winning, premium soft adventure tour operator offering luxury guided travel to Africa, Asia and South Pacific, Orient, South and Central America, Arctic and Antarctica.

http://www.bigfive.com