Oracle Support
Quantix, a provider of enterprise applications, support and managed services, today announced that Solaglas Limited, part of the international construction materials group Saint-Gobain has chosen Quantix to extend the skills of its internal team and thereby provide improved systems operability and reliability for its nationwide business network.
Solaglas is one of the largest processors, distributors, installers and repairers of glass and glass systems in the UK. With over thirty business units, the company needed a strong IT support structure to manage its business critical Oracle and Linux systems and to ensure an appropriate level of IT service to its business units.
“Our IT systems support the sales order processes, together with some of our key production operations,”
Quantix is one of the only UK businesses to be awarded the Certified Advantage Partner status, the highest level of Oracle accreditation, across various Oracle technologies. It is ensuring that Solaglas’ internal IT department is able to support Solaglas’ Oracle systems, using a range of sophisticated services that guarantee the stability and performance of its critical sales and manufacturing systems. Solaglas now benefits from system health-checks, live monitoring and alerting telephone support escalation as well as optional additional consulting services defined within the scope of the services pack.
“Quantix has provided us with a high standard of service,” states Strang. “When we raise issues or questions using the on-line call logging system, the Quantix team responds promptly in accordance with the target service levels and provides considered solutions based upon a detailed understanding of our systems environment. Their service is both professional and personal.”
Says Richard Salmon, Managing Director of Quantix, “We are obviously delighted to be working with Solaglas. Its service requirements provide us with a challenge to stay a step ahead of the game, and we are looking forward to meeting possible future support requirements of Solaglas’ critical business applications.”
About Quantix:
Quantix, an Oracle Certified Advantage Partner, Microsoft Gold Partner and Juniper Select Partner, specialises in the provision of Enterprise Applications support, managed services and high performance security solutions to the Mid Market.
With offices in London and Nottingham, Quantix employs a team of forty, qualified Oracle and Microsoft consultants and account managers delivering, remote Applications and DBA support, 24x7 monitoring and management, pro-active software maintenance, technical consulting and license optimisation services to over 500 clients.
